BREAKING NEWS

Grab’s 100% Ride Guarantee, or the next ride is free!

Grab’s 100% Ride Guarantee, or the next ride is free!
19 Nov
12:33

Grab

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How confident are you towards Grab’s service in Klang Valley?

grab ride-hailing platform southeast asia 100% ride guarantee

Grab, the leading ride-hailing platform in Southeast Asia is putting their service level to the test with their latest 100% Ride Guarantee! campaign kicking off on 17 November 2016.

Come and test the efficiency of GrabCar services by booking a GrabCar (via cash or card) in high traffic and in-demand areas. And if you do not get one, Grab will offer the next GrabCar ride FREE up to RM8 off (t&c apply).

grab ride-hailing platform southeast asia 100% ride guarantee

How does it work? Simple!

Step 1: Power up your Grab App and select GrabCar (Economy)
Step 2: Key in your pick-up and drop off point
Step 3: Click book.
Step 4: Wait for your driver

And if you do not get a ride (that’s when you see the message in the app that states “Sorry, we couldn’t find you a driver”) twice in a row, passengers will receive an SMS with a promo code for the next free ride.

The areas that are being tested include Bangsar, KL Sentral, Mont Kiara, Sri Hartamas, Bandar Utama, Taman Tun Doktor Ismail, Damansara Uptown and even popular malls like Mid Valley Megamall, The Gardens, Publika and 1 Utama Shopping Centre.

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In fact, to kick-up the ante, Grab is offering a special promotion to users in Klang Valley to test this multi-service platform. For the first week of the campaign (Nov 17 – Nov 23), all passengers in Klang Valley can enjoy RM5 off 2 rides.

This challenge is part of Grab’s on-going assurance to their customers ever since the homegrown brand was introduced in 2012. Over the years the brand has indeed broken boundaries to outserve their customers to offer efficient, comfortable, convenient, safer and pocket-friendly transportation options through constant innovation of their app and features. All this is part of Grab’s commitment to transform the transportation service and industry in Malaysia for both drivers and passengers.

This challenge also signifies the confidence Grab has in their drivers, who have opted for Grab as their ride hailing service of choice to help improve their financial standing due to the carefully-thought-out incentive plans and benefits for their drivers

Prioritizing their drivers, who are also regarded as Grab Partners, Grab has been constantly evolving their benefits and features to ensure not just the financial gains of their partners are being considered, but also their welfare and safety. Features such as the PDRM button, driver safety training, in-car camera initiative and recently introduced GrabChat feature have been introduced with their Grab Partners in mind!

grab ride-hailing platform southeast asia 100% ride guarantee

For more info about Grab and the 100% Ride Guarantee! campaign, log on to http://grb.to/RideGuarantee.

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3 Comments

    Rina Chandra Kumar

    November 23, 2016 at 12:33 pm

    I always use Grabcar, but recently when they launched the guarantee ride and i requested for a grabcar in Damansara, my driver canceled on me but i didnt get a refund or discount for it. Maybe something went wrong. Hope this would work the next time around.

    Emily

    November 21, 2016 at 12:33 pm

    I’ve not personally ordered Grab before. I wish they would extend their service to Ipoh as soon as possible.

    sherry

    November 20, 2016 at 12:33 pm

    good to know of this. last I used this app was to go bus station to go Legoland.

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